Q1: What are your payment terms?
A1: We require 30% advance payment via T/T, and the remaining 70% must be paid in full prior to shipment. Other payment methods are negotiable.
Q2: What is your minimum order quantity (MOQ)?
A2: Small batches are accepted for trial orders. For standard orders, a full container load (FCL) or full pallet load (FPL) is required, but this is negotiable.
Q3: What international certifications do your products have?
A3: All major certifications are available, including CE,IEC,TÜV,ISO,UKCA,UN38.3,MSDS,and others.
Q4: What is your product warranty policy?
A4: We offer a 12-year warranty on modules and a 25-year power output warranty. For inverters and energy storage systems, the standard warranty is 5 years, which can be extended.
Q5: How do you package your products for shipping?
A5: We use cardboard boxes or wooden crates with shock-absorbing corner protectors and fumigation-free pallets, all compliant with international long-distance shipping requirements.
Q6: What shipping methods do you support, and under what trade terms?
A6: We support FCL and LCL sea freight, air freight, and land transport. Quotes are available under FOB, CIF, and CFR terms.
Q7: What is your lead time?
A7: For standard orders, lead time is 7–25 business days after receipt of the prepayment. Lead times for custom products are subject to separate negotiation.
Q8: What certificates and reports can you provide?
A8: We can provide a full set of certification certificates, factory test reports, certificates of origin, and other relevant documents.